Cancellation policy
Last updated: 26.09.2026
This English version is a convenience translation. Only the German version is legally binding. Deutsche Fassung
Right of withdrawal
Consumers have the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (SENSUENA, owner Dennis Rohr, Höferstraße 15, 47447 Moers, Germany, email: info@framebuddy.de) of your decision to withdraw from this contract by means of a clear statement (e.g. an email). You can use the model withdrawal form below or the “Withdraw from contract here” button, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.
Note on early expiry
The right of withdrawal expires for a contract for the supply of digital content not on a physical medium if we have begun performance of the contract after you have expressly agreed that we begin performance before the withdrawal period expires, you have confirmed your knowledge that by giving your consent you lose your right of withdrawal once performance begins, and we have provided you with a confirmation of the contract. For digital services, the right of withdrawal expires when we have fully provided the service and only began performance after you gave your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal once the contract has been fully performed.
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
To SENSUENA, owner Dennis Rohr, Höferstraße 15, 47447 Moers, Germany, email: info@framebuddy.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service / the supply of the following digital content (*): ______________________
Ordered on (*) / received on (*): ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Signature of consumer(s) (only if this form is notified on paper): ______________
Date: ______________
(*) Delete as appropriate.